Política de reembolso

We do not accept returned Items. We will exchange for a more appropriate size, if the size is available AND items are not damaged upon return.

We will replace damaged or defective Apparel if the size is available. 

Notice of exchanges must be done within seven days of customer receiving merchandise. 

If you need to exchange it for the same item, send us an email at contact@reinarei.com 

EXCHANGES AND RETURNS TAKE UP TO 3 WEEKS TO PROCESS. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Reina Rei Apparel is not responsible for any delays due to carrier constraints. Reina Rei Apparel is not responsible for items once shipped, please reach out to the carrier for any missing items.